• Monday 05-16 10:00am - 9:00pm
  • Tuesday 05-17 10:00am - 9:00pm
  • Wednesday 05-18 10:00am - 9:00pm
  • Thursday 05-19 10:00am - 9:00pm
  • Friday 05-20 10:00am - 9:00pm
  • Saturday 05-21 10:00am - 9:00pm
  • Sunday 05-22 11:00am - 6:00pm

Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday Hours

COVID-19: Policies and Procedures. Learn more.


Team Lead at Outlet Collection Winnipeg

Full Time

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.
In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'.

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you'll need to possess:
· 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
· Proven ability to successfully lead a sales team; viewed as a leader among peers;
· Proven experience with POS management, daily banking procedures, and submitting timely reports;
· Strong organization, and problem solving skills;
· Passion for upholding an exceptional customer experience;
· Collaborate with others, yet be self-motivated;
· Available for varied weekly shifts, including weekends, closing and holidays.

This is an opportunity to shape our company's future by:
· Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
· Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
· Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
· Assist store management in conducting new associate onboarding and trainings;
· Coaches associates on customer service fundamentals and provides positive feedback;
· Assists in resolving customer service matters;
· Oversees and delegates tasks to team to best maximize efficiency of store operations;
· Communicates individual and/or team performance feedback to store management;
· Ensure team receives scheduled breaks and/or meal periods;
· Creates an open outward communication on the sales floor;
· Ensure adherence to all company policies, procedures and guidelines;
· Perform opening and closing procedures, and any inventory duties as directed.

We'd like to thank everyone who applies, but we can only contact applicants who are most qualified.

Business Hours
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
    • Sunday 11:00am - 6:00pm
Holiday Hours
    • Victoria Day - May 23, 2022 11:00am - 6:00pm
    • Canada Day - July 1, 2022 11:00am - 6:00pm
    • Civic Holiday - Aug. 1, 2022 11:00am - 6:00pm
    • Labour Day - Sept. 5, 2022 11:00am - 6:00pm
    • Thanksgiving - Oct. 10, 2022 11:00am - 6:00pm
    • Remembrance Day - Nov. 11, 2022 1:00pm - 8:00pm
    • Christmas Day - Dec. 25, 2022 Closed